Thank you for shopping with Blue Lobstr. We are committed to delivering your order in a timely and reliable manner. This Shipping Policy outlines the terms and conditions that apply to the shipping and delivery of products purchased through our website and Services.
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1. Shipping Locations
We currently ship to most countries worldwide. If your country is not available at checkout, please contact us at info@bluelobstr.com for assistance.
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2. Processing Times
• Orders are typically processed within 1–3 business days after payment is received.
• Processing times may be extended during high-volume periods (e.g., holidays or sales) or due to unforeseen circumstances.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
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3. Shipping Methods and Delivery Times
We offer the following shipping options at checkout, depending on your location:
Standard Shipping
Estimated delivery time: 5–10 business days
Availability: Most destinations
Expedited Shipping
Estimated delivery time: 2–5 business days
Availability: Select destinations
Next-Day Delivery (Netherlands Only)
Order before 15:00 = Next-Day Delivery
Availability: Netherlands only
For customers in the Netherlands, we offer next-day delivery on all in-stock items.
Place your order before 15:00 (3:00 PM) on a business day, and we’ll deliver it the next day.
Orders placed after 15:00 or on weekends/public holidays will be processed on the next business day.
Example: Order Monday before 15:00 → Delivered Tuesday.
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4. Shipping Fees
• Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
• Free shipping may be available for orders above a certain value, as indicated on our website.
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5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package using the tracking number provided.
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6. Customs, Duties, and Taxes
• Orders shipped outside of the EU may be subject to customs duties, taxes, or import fees imposed by your local government.
• These charges are not included in the item price or shipping cost and are the buyer’s responsibility.
• Blue Lobstr is not responsible for delays caused by customs.
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7. Delivery Issues
If your order is lost, delayed, or damaged in transit:
• Please notify us within 7 business days of the expected delivery date.
• We will work with the carrier to locate your package or issue a replacement or refund where applicable.
• If your package is marked as “delivered” but you haven’t received it, please first check with neighbors or your local postal facility.
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8. Incorrect Shipping Information
Please ensure all shipping details are accurate before completing your order.
• We are not responsible for delays or delivery failures due to incorrect or incomplete addresses.
• If you realize you’ve made a mistake, contact us immediately at info@bluelobstr.com. We cannot guarantee changes after an order is processed.
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9. Failed Delivery or Returned Packages
If a package is returned to us due to failed delivery attempts, refusal, or incorrect address:
• We will contact you to arrange reshipment. Additional shipping fees may apply.
• If you choose not to have the item reshipped, we may refund your order minus the original shipping fee.
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10. Contact Us
For questions or concerns regarding your order or this Shipping Policy, contact us at:
Email: info@bluelobstr.com