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Is returning free of charge? 

The return shipment will not be refunded by us. 

Only in case of exchange.


How long does it take to exchange a product?

If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.


- What can I do if my exchange product is no longer available?

Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.


- Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. If you have not received this e-mail correctly, contact us on +31 6 44056111 or email


- What should I do if a product is delivered faulty or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution. 

- What are the return conditions?

Our return policy guarantees that you can return your order within 14 days of receipt without any reason.    

Items must be returned in the same condition as they were sent. 

If we receive the return not in the same condition as they were sent, then we will not accept the return. We will send the parcel back at your own costs, or you can pick it up in our store in Amsterdam.