Returns
To register a return
You can exchange or return up to 14 days after the date of delivery.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Is returning free of charge?
The return shipment will not be refunded by us.
Only in case of exchange.
How long does it take to exchange a product?
If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.
- What can I do if my exchange product is no longer available?
Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.
- Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. If you have not received this e-mail correctly, contact us on +31 6 44056111 or email info@bluelobstr.com.
- What should I do if a product is delivered faulty or damaged?
Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to info@bluelobstr.com with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.
- What are the return conditions?
Our return policy guarantees that you can return your order within 14 days of receipt without any reason.
Items must be returned to us in an unworn and unwashed condition, suitable for resale with labels still attached.